Receptionist volunteer

Core tasks

• To act as the first point of contact at Reception, providing a welcoming and friendly environment for those coming in for appointments.
• Letting people in for appointments whilst maintaining security ensuring doors are closed/remain locked where appropriate (We are not an “open” building and so expect people coming in to be only those coming for appointments rather than members of the public).
• Answering incoming telephone calls, taking messages for staff and ensuring these are passed on (via email) or transferring calls to relevant teams. Picking up voicemail messages and passing these messages on to relevant teams.

Personal specification

• The volunteer needs to have, warmth, sensitivity, understanding, patience and a sense of humour, with a mature flexible outlook and enough time to volunteer regularly.
• Be able to give at least six months’ commitment.
• No specific experience is necessary as training will be given.

Support offered

• Induction training is provided before volunteers take up their roles
• Ongoing training is provided by the coordinator
• Support/supervision sessions provided
• Reimbursement of expenses
• Public liability insurance cover

Any other information

• Volunteers are required to complete an application form
• Provide details of two referees (who are not related and have known the applicant for a minimum of two years)
• Complete a DBS check
• Attend any training required