We are here for people who want to engage, connect or volunteer in their community, and for voluntary, community or social enterprises working in Coventry.
We work collaboratively with statutory ...
Chat Central Admin and Engagement Assistant
Practical details
Volunteering • Organisation role
Contact person
Eve Taylor
Provided
#128538
Scan me or visit www.getinvolvedcoventry.org.uk/o/Utopia271151/activities/Chat-Central-Admin-and-Engagement-Assistant/128538 to join
Support Chat Central by contacting clients, promoting activities, and recording their volunteering and community participation.
Chat Central is a project run by Voluntary Action Coventry that helps people try new things, meet new people, and discover local groups and volunteering opportunities that match their interests.
We provide a warm welcome, a supportive environment, and plenty of opportunities for people to build confidence, make connections, and get involved in their community.
🕒 Hours: Flexible, approximately 2-3 hours per week.
📍 Location: Voluntary Action Coventry, Harp Place, Sandy Lane, Coventry.
Please note: This role is open to volunteers aged 18 and over only.
Main Role
As a Chat Central Admin & Engagement Assistant, you'll help us stay connected with participants by keeping them informed about activities and opportunities, checking in on their progress, and supporting the smooth administration of the project.
🤝 What You'll Be Doing
- Contacting participants by phone, email, or text to check in and share updates.
- Keeping participants informed about upcoming events, activities, and volunteering opportunities.
- Updating participant records and outcomes on our CRM system.
- Booking appointments with Chat Central staff.
- Identifying any barriers preventing people from getting involved and passing concerns to the project team.
- Supporting general administrative tasks such as preparing registers, organising paperwork, and maintaining accurate records.
- Helping ensure participant information is up to date and recorded correctly.
Optional Opportunities
If you'd like to get more involved, you may also:
- Speak with participants about their interests and future goals.
- Encourage people to explore local activities and volunteering opportunities.
- Support wider Chat Central events and community engagement activities.
✅ What We're Looking For
Essential
- Friendly, approachable, and non-judgemental.
- Good communication and listening skills.
- Comfortable speaking with people by phone, email, and text.
- Basic IT and administrative skills.
- Organised and able to maintain accurate records.
- Reliable and able to work independently and as part of a team.
Desirable
- Experience in administration, customer service, or a telephone-based role.
- Experience supporting people who may need encouragement or additional support.
- Experience using databases, CRMs, or record-keeping systems.
- Understanding of confidentiality and data protection.
- Awareness of loneliness, social isolation, or barriers to community participation.
🌟 Benefits of this Role
- Make a positive difference in your local community.
- Help people access activities, volunteering, and support.
- Develop communication, administration, and customer service skills.
- Gain experience using databases and record-keeping systems.
- Meet new people and be part of a friendly, supportive team.
- Receive training and ongoing support.
- Enjoy flexible volunteering that fits around your schedule.
❤️ Support
You won't be volunteering on your own. Full training and ongoing support will be provided, and the Chat Central team will always be available to answer questions and offer guidance.
If you enjoy talking to people, keeping things organised, and helping others stay connected to their community, we'd love to hear from you. Apply today and we'll be in touch!
Related to
About Voluntary Action Coventry
We are here for people who want to engage, connect or volunteer in their community, and for voluntary, community or social enterprises working in Coventry.
We work collaboratively with statutory organisations and private companies what want to help enrich the lives of Coventry residents.
Our vision is that everyone can engage within their community, identifying what matters to them and building the future they want to see.
- Fuelled since 1957 by our passion and belief in the power of community action.
- We transform communities by equipping and nurturing people to build upon their skills, knowledge and experience.
- We're a trusted, established organisation in the city with a membership of hundreds voluntary and community organisations.