Volunteer Information Giver - Email

Volunteer Information Giver - Email

What does a Volunteer Information Giver – Email do?

1.   Complete an introduction to Citizens Advice and training for your role.

2.   Explore issues with clients to be able to provide them with options to help them solve their problems.

3.   Give information, guidance and support to clients or signpost/refer to other services.

4.   Write a summary of the clients’ problems and what action you’ve taken on our case recording system.

5.   Look out for problems that are common, or are unfair, and record information to support Citizens Advice research and campaigns work.

What qualities do we look for?

·      Friendly, approachable and patient

·      Non-judgmental and respect views, values and cultures that are different to your own

·      Good communication skills 

•     Working knowledge of Office 365, particularly Microsoft Word and Outlook and  

 a willingness to learn new systems as required.

·      The ability to research information using reputable sources.

·      Work within Citizens Advice key principles and policies, including equity, diversity and inclusion, confidentiality and data protection

·      Willing to undertake training in your role

Time commitment

We ask for a minimum time commitment of 4 hours per week. We can be flexible about how you deliver this so come and talk to us.