Volunteer Digital Access Hub Assistant

Volunteer Digital Access Hub Assistant – role description

Our Digital Access Hub enables digitally excluded residents to complete essential online tasks and build lasting digital confidence in person at our city centre offices. 

What does a Volunteer Digital Access Assistant do?

• Support clients to find information online to solve their problems.
• Teach clients, individually, to carry out activities online. For example: 
  • Universal Credit journal actions
  • Council and housing portal submissions
  • Evidence uploads
  • Online banking and billing setup
  • NHS App and GOV.UK

Ensure clients understand the importance of using safe passwords, multi- factor authentication, have scam awareness and privacy knowledge.

Escalate clients to an advisor, where appropriate.

What qualities do we look for?

• Passionate about helping people and good at building a rapport with others  

• Sensitive to other people’s needs and an ability to treat all people with  respect and in a non-judgemental manner. 

• Logical and methodical with a natural inclination to detail  

• An understanding of how to use various Apps, navigate websites, complete online forms and the ability to communicate the information to others.

• Excellent communication skills both verbal and in writing.