Digital Skills Support Volunteer (Refugee Drop-In Service)

Role Overview

We are looking for a compassionate and reliable volunteer to support refugees and asylum seekers attending our drop-in sessions. The role focuses on helping individuals develop essential digital skills to improve their access to services, education, and employment opportunities.

Key Responsibilities

• Provide one-to-one and small group support with basic digital skills
• Assist with using computers, smartphones, and tablets
• Support individuals with:
• Setting up and using email accounts
• Completing online forms (e.g. job applications, housing, benefits)
• Navigating websites and online services
• Creating CVs and searching for jobs
• Help build confidence in using digital technology
• Offer a friendly, patient, and inclusive environment
• Work alongside staff to support the smooth running of drop-in sessions

Skills & Experience

• Basic to intermediate digital skills (e.g. email, internet use, Microsoft Office)
• Good communication and interpersonal skills
• Patience and empathy when supporting individuals with different needs
• Ability to explain things clearly and simply
• Experience working with diverse communities (desirable but not essential)

Personal Qualities

• Friendly and approachable
• Reliable and committed
• Non-judgemental and culturally sensitive
• Passionate about supporting others and making a difference

What You Will Gain

• Valuable experience working with refugees and community groups
• Opportunity to develop teaching, mentoring, and communication skills
• A chance to make a meaningful impact in your community
• Reference provided upon successful completion of volunteering

Training & Support

• Induction and ongoing support from the team
• Guidance on safeguarding and working with vulnerable individuals