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About
Age UK Coventry and Warwickshire aspires to improve the quality of later life for everyone in our local community through dignity and independence.
WellbeingOlder peopleHealth
Information & Advice Form-Filling Volunteer
Organisation role · 4–10 hrs/Week · Starting from 14 Aug 2024
7 Warwick Row, Coventry, CV1 1EX, United Kingdom
Reading & WritingAdministrationAdvice & MentoringIT
WellbeingOlder peopleHealth
Age UK Coventry & Warwickshire
#83990
Scan me or visit www.getinvolvedcoventry.org.uk/o/Age-UK-Coventry--Warwickshire/activities/Information--Advice-Form-Filling-Volunteer/83990 to join
Scan me or visit www.getinvolvedcoventry.org.uk/o/Age-UK-Coventry--Warwickshire/activities/Information--Advice-Form-Filling-Volunteer/83990 to join
Contact person
Nicola CostaAsk Nicola a question
Summary
As an Information & Advice Form filling volunteer, you will be helping older people to resolve issues which may be concerning them.Detailed description
- Undertake telephone interviews with older people or their carers/family to understand their health and care needs (home visits can be an option where a volunteer is willing to travel)
- Complete Attendance Allowance (or other DWP/Local Authority) claim forms with client.
- Providing guidance to clients on ‘next steps’ to be taken after the completion of a claim form to progress their application.
- Updating client records and liaising with I&A staff.
- Diarising follow ups & calling clients for benefit decision outcomes.
What we will provide to volunteers
🤝 Extra supportAbout Age UK Coventry & Warwickshire
Age UK Coventry and Warwickshire aspires to improve the quality of later life for everyone in our local community through dignity and independence.