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About
Age UK Coventry and Warwickshire aspires to improve the quality of later life for everyone in our local community through dignity and independence. We're a local charity working in the community to ...
WellbeingOlder peopleHealth
Information & Advice Form-Filling Volunteer
Organisation role · 4–10 hrs/Week · Starting from 14 Aug 2024
7 Warwick Row, Coventry, CV1 1EX, United Kingdom
Reading & WritingAdministrationAdvice & MentoringIT
WellbeingOlder peopleHealth
Contact person
Nicola CostaAsk Nicola a question
Age UK Coventry & Warwickshire
#83990
Scan me or visit www.getinvolvedcoventry.org.uk/o/Age-UK-Coventry--Warwickshire/activities/Information--Advice-Form-Filling-Volunteer/83990 to join
Scan me or visit www.getinvolvedcoventry.org.uk/o/Age-UK-Coventry--Warwickshire/activities/Information--Advice-Form-Filling-Volunteer/83990 to join
Summary
As an Information & Advice Form filling volunteer, you will be helping older people to resolve issues which may be concerning them.Detailed description
- Undertake telephone interviews with older people or their carers/family to understand their health and care needs (home visits can be an option where a volunteer is willing to travel)
- Complete Attendance Allowance (or other DWP/Local Authority) claim forms with client.
- Providing guidance to clients on ‘next steps’ to be taken after the completion of a claim form to progress their application.
- Updating client records and liaising with I&A staff.
- Diarising follow ups & calling clients for benefit decision outcomes.
What we will provide to volunteers
🤝 Extra supportAbout Age UK Coventry & Warwickshire
Age UK Coventry and Warwickshire aspires to improve the quality of later life for everyone in our local community through dignity and independence. We're a local charity working in the community to support older people, their families and carers.
We want everyone to be able to love later life.
We want everyone to be able to love later life.